Implementing Service Quality Based On ISO/IEC 20000
| Author | : | |
| Rating | : | 4.21 (680 Votes) |
| Asin | : | 1849284423 |
| Format Type | : | paperback |
| Number of Pages | : | 1 Pages |
| Publish Date | : | 2013-07-26 |
| Language | : | English |
DESCRIPTION:
"Too brief to be of much value, even at the introductory level" according to ICarryOn. With ISO/IEC 20000 official standard documents each costing more than $100 for each part, it is very tempting to purchase a Too brief to be of much value, even at the introductory level With ISO/IEC 20000 official standard documents each costing more than $100 for each part, it is very tempting to purchase a 3rd-party publication, which provides a comprehensive enough overview of the standard at a small fraction of the cost. This book is not a good choice, because it does not offer much mo. rd-party publication, which provides a comprehensive enough overview of the standard at a small fraction of the cost. This book is not a good choice, because it does not offer much mo
He has also co-authored a book on Mathcad Software and articles about IT service management, ITIL and ISO/IEC 20000 in Spanish computer newspapers, such as Data TI and Computerworld. ISO/IEC 20000 is an important international standard for IT service providers. It offers a considerable amount of practical advice and recommendations on how to prepare for audit and implementation, making your journey to certification as smooth as possible! Michael Kunas is an ISO/IEC 20000 Lead Auditor and ITSM Consultant with over 15 years' experience in all areas of computer science. Potential customers will look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. Customers will return because they know from experience that your service is second to none. A practical guide that will give your company the 'leading edge' in service quality.. This book will guide you through implementation and certification, enabling you to streamline your management processes and offer first-class customer service at competitive prices. This newly revised, up-to-date, step-by-step management guide will benefit all who have a role in the implementation and certification process. Implementation and certification will improve your business processes and practices and will reassure your customers that your company is e