Check-In Check-Out: Managing Hotel Operations (8th Edition)
| Author | : | |
| Rating | : | 4.48 (560 Votes) |
| Asin | : | 0132059673 |
| Format Type | : | paperback |
| Number of Pages | : | 624 Pages |
| Publish Date | : | 2014-06-02 |
| Language | : | English |
DESCRIPTION:
Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Check-In, Check-Out provides complete coverageof the hotel's front office and all of the support positions that make it work. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts
Despite the long hours of industry, he simultaneously worked and earned an MBA at the University of Nevada, Reno. The Southwest location has enabled him to assist many Native American groups, including the Hopi and Navajo, but he is also well known for his rural tourism expertise. He is on the editorial boards o
From the Back CoverWith this 8th Edition, some 30-plus years of continuous publication, Check-In Check-Out proves once again its enduring contribution to the field of lodging management. The authors, a father and son team, bring industry and academic experience to create a work that both students and professional hoteliers seek out. The text is current even as it anticipates upcoming changes. It is accurate even as it describes the latest industry innovations. Among the many changes features in this latest revision is this sample:Enhanced discussion on the “perfect fill”Five hundred plus glossary entriesImportance of brands and brandingIncidents (small case studies) at chapter endsEntirely new technology chapter with updates in telephones, safes, biometrics, and HTNG (Hotel Technology Next Generation) and its role in hotel automationCarefully outlined chapters to speed reading and locate referencesGreening of the Industry: LEED (Leadership in Energy and Environmental Design)Rates (elastic, fenced, hurdle, premium, run-of-the-house, spread)Real estate role in the lodging industryRenewed look at the bedroom: cleanliness, electronics, furnishing, linens, and moreReservation forecasting and its role in yield managementRevised chapter sequence to recognize the natural flow of guests and recordsSelf-service through kiosks and hand-held devicesTopics not found in other texts: corporate housing, destination elevators, trade advertising contracts, and much moreUse of professional vocabularyVaried charts, illustrations, and photos to aide comprehensionWeb Access to guests’ folios
a very good book I bought this book to understand better the modern age in the hotel industry. I run a small hotel in Greece with my family and now we are building a new more up to date one. This book helped me to understand the hotel industry as a whole and the way it is changing. It covers with detail many issues, from GDS to bed making. There are hundrends of examples that make it easy to understand what is being discused. It is abstract at the beginning of every chapt. Many non hotel specific management books are more useful The book is a decent enough overview of how hotels operate. As such it might be useful for a general reader curious about such things. I'm a hotel GM and I bought the book in hopes of gaining insights that I could apply to our operations. I found it lacking for that purpose. My recommendation for active GMs and other hotel managers hoping to advance their careers is to take a pass on this and stick to general management books I'm currently reading Bruce T. "It has been a great experience. I highly recommend this process" according to carolyn cole. This book sold for 159.00 in the school bookstore.I rented it for 12.00. It is brandnew.It arrived on time as promised. I started renting the books without codes two years,ago.It has been a great experience. I highly recommend this process. if you don't need to keep the book for future reference.